Shipping policy

Delivery Service

All of our orders are delivered for FREE with DHL. All of our parcels require a signature at the delivery address and are fully insured up until the point that they are signed for. If your item has not been signed for, it will be returned to your local sorting office, which you can collect with some form of identification. 

When Will I Get My Item?

As a made-to-order company, most of our products are subject to a manufacturing time of 2-3 working weeks, and 3-4 working weeks if your item is bespoke. We do this in order to pass on the savings directly to you by only making orders when they are required.

Once your design has been made, it will be ready for dispatch. We will email you a DHL tracking code once it has been dispatched, which you can use to track online.

Please note that FedEx may not deliver on Saturday for certain regions. 

 

Can I get my order sooner?

If you need something sooner, you could request an urgent order by getting in contact with us over email to contact@luceediamonds.com or call us on our phone number.

Where Is My Order?

You can find out more about the status of your order if you contact us roughly 2 weeks after your order was placed (3 weeks if your order is bespoke). You can track the status of your order by checking the tracking code we sent you. If not, you can send us an email at contact@luceediamonds.com and we'll be happy to give you an update.

 

What If I Want to Deliver To A Different Address?

If you would like your delivery address to be different from your billing address, we will need the following additional documents:

  • A copy of the card holder’s photo ID. A passport or driving license is recommended.

  • A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card.

  • A letter of authorisation which gives us permission to send to an alternative address. This must be printed and hand signed by the cardholder. We can email you the format which you can use to print and sign.

Are custom duties and sales taxes included in the prices?

Since we ship from our atelier in Beligum, all VAT and duties are included in the prices for EU orders.

For USA and Canada, you may be required to pay custom charges and duties. We can guide you during your order process to get the exact costs.

For rest of world, please check your local custom policies for imports from Belgium.